In the Q-net Pro monitoring alert module the system is prepared to monitor certain customer-flow events and give selectable and configurable reactions.
Currently Q-net is able to monitor the below values:
Any of the events can be selected and the logical reactions configured.
For example if the waiting time of a certain ticket is too high an E-mail, or SNMP datapackage or an SMS via SMPP gateway class=” wp-image-1052 aligncenter”can be sent.
In case an end user request a new value / event that has to be monitored we are open to include it into the events and include new reactions if necessary.