Voice recording
Record in-person customer–agent conversations for quality and compliance.
Overview
Explore Q-net Pro Voice Recording Solution, a professional digital audio-recording solution meticulously crafted to elevate customer service quality control and sales efficiency. Seamlessly integrated with our Q-net Pro queue management system, this solution offers unparalleled monitoring capabilities for optimizing your operations.
Integrated Solution: Combine the power of Q-net Pro queue management system with advanced voice recording technology for comprehensive customer service management.
High-Quality Recording: Capture conversations between tellers and clients in high fidelity using IP microphones located at each teller's desk.
Easy Search and Retrieval: Automatically compress recordings into MP3 format and enable easy search and retrieval by date, time, teller, ticket number, or other criteria using standard web browsers.
Centralized solution: Log recording details into a centralized storage, providing a repository for all recorded interactions.
Scalability: Record an unlimited number of audio channels simultaneously on a single computer, ensuring scalability to meet your organization's needs.
Key Features
