Statistics

Optional software module to extend the core software with full-featured statistics capabilities

Overview

The Statistics Module of Q-Net Pro7 empowers your organization with real-time, detailed insights into customer service operations. With just a few clicks, you can monitor performance, identify trends, and optimize your workflow — all through a modern, browser-based interface.

Browser-Based Interface: Access from anywhere without installing extra software.


Live Monitoring: Get real-time insights into waiting room status, open counters, and service KPIs.


Custom Time Filters: Analyze performance by day, week, month, or custom time intervals.


Filter by Anything: Drill down by branch, department, staff member, service type, or ticket group.


Automatic Email Reports: Schedule daily, weekly, or monthly reports to be delivered directly to your inbox.


PDF & Excel Export: Turn insights into presentations or spreadsheets with one click.


Data Security: Role-based access ensures only the right people see sensitive performance data.


Centralized Data: Collect and compare statistics across all your locations in one place.

Key Features

Benefits
Performance Transparency
Track staff efficiency with objective data — for recognition or training.
Data-Backed Decisions
Use real insights, not assumptions, to optimize operations.
Goal-Oriented Planning
Set KPIs and use real-world data to drive continuous improvement.
Smarter Staffing
Identify peak hours and allocate resources where they’re needed most.

Contact us today to learn more about Q-net Pro Statistics and take the first step toward optimizing your customer service management.